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- info@innovateITcarwash.com
Terms & Conditions
*updated 4/1/2026
Terms and Conditions of Sale
These General Terms and Conditions of innovateIT Car Wash Equipment LLC (referred to hereinafter as “ICWE”) shall apply to all equipment, part supplies, or services provided by ICWE to the person or legal entity (referred to hereinafter as the “Buyer”) as denoted on the purchase contract. ICWE expressly rejects any references or counter-confirmations from the Buyer asserting its own terms and conditions of business or purchase and does not accept any such terms and conditions deviating from ICWE’s General Terms and Conditions, unless expressly agreed to and approved in writing.
These General Terms and Conditions shall also apply for all future transactions with the Buyer even without subsequent express agreement.
Orders, Changes, and Cancellations
Unless otherwise agreed, a purchase contract shall take effect upon receipt of a signed order confirmation from the Buyer. The Buyer is responsible for the correctness of the order confirmation, including items being purchased, quantities, pricing, discounting, and bill-to and ship-to designations. The prices specified are based on costing at the time of the signed order confirmation, however ICWE reserves the right, even after a purchase contract is in effect, to change prices if more than 180 days lies between purchase contract and an agreed-upon delivery date.
Purchase contracts and orders from the Buyer shall be binding and noncancellable. Changes to a purchase contract either by design and/or scope of supply may result in changes to the price and/or delivery and require a signed change order confirmation from the Buyer.
Equipment will be produced, shipped, and billed per these General Terms and Conditions.
Confidentiality
ICWE retains all property rights and copyrights for all content provided to the Buyer, including documents, data carriers, figures, drawings, patterns, costings, and cost estimates. They must not be used for purposes other than those stipulated in the purchase contract and must not be made accessible to third parties without ICWE prior written permission. At ICWE’s request, the information, including any and all copies thereof, shall be returned to ICWE without undue delay. These provisions shall not apply to information that is publicly available or has lawfully come into the Buyer’s possession.
The Buyer shall be solely responsible for checking whether the documents, data, figures, drawings, templates, and other information that the Buyer has provided ICWE infringe upon the rights of any third party. If a third party holds us liable for copyright and/or industrial property right infringements or for a violation of any law against unfair competition due to our use, exploitation, or reproduction of the documents and samples, the Buyer must assist ICWE in our defense in connection with such infringements and compensate us for any and all damage and losses (including lawyers’ fees and the cost of judicial proceedings).
Payment
ICWE retains all property rights and copyrights for all content provided to the Buyer, including documents, data carriers, figures, drawings, patterns, costings, and cost estimates. They must not be used for purposes other than those stipulated in the purchase contract and must not be made accessible to third parties without ICWE prior written permission. At ICWE’s request, the information, including any and all copies thereof, shall be returned to ICWE without undue delay. These provisions shall not apply to information that is publicly available or has lawfully come into the Buyer’s possession.
The Buyer shall be solely responsible for checking whether the documents, data, figures, drawings, templates, and other information that the Buyer has provided ICWE infringe upon the rights of any third party. If a third party holds us liable for copyright and/or industrial property right infringements or for a violation of any law against unfair competition due to our use, exploitation, or reproduction of the documents and samples, the Buyer must assist ICWE in our defense in connection with such infringements and compensate us for any and all damage and losses (including lawyers’ fees and the cost of judicial proceedings).
Shipping and Returns
Our items are always shipped and transported uninsured and at the expense of the Buyer. If the Buyer does not desire any special shipping method, ICWE will choose the one that appears to be the least expensive. The Buyer shall bear the risk of accidental loss or accidental deterioration of the items being shipped. At the wish of the Buyer and at the Buyer’s own expense, ICWE can insure the shipment against transport, fire and water damage as well as breakage, theft, and other insurable risk.
All ICWE equipment orders are shipped FOB ICWE headquarters in Albany, New York. Subcontracted or drop shipped orders are shipped FOB point of manufacturer. If the item(s) to be supplied is/are ready for shipping and notification has been given to the Buyer and if the shipment is delayed for reasons for which ICWE is not responsible, the Buyer shall be responsible for any charges, including but not limited to additional freight, storage, rerouting, and/or redelivery charges.
Except as expressly set forth herein, Buyer may not return any equipment without ICWE’s written consent. All returns are subject to a restocking fee of 20% and the Buyer is responsible for all shipping and handling charges for the returned equipment. Custom engineered equipment specially ordered by the Buyer cannot be returned.
Warranty
ICWE warrants the supplied equipment for a period of one (1) year from the date of shipment and shall be liable for any defects due to defective materials or workmanship of its own manufactured equipment. ICWE reserves the right, at its sole discretion, to either repair or replace any defective equipment, provided the Buyer informs ICWE in writing immediately upon discovery of such defects.
Warranty claims may be subject to evaluation by ICWE. The Buyer must obtain a Return Material Authorization (RMA) prior to returning any product. Returned items must be shipped freight prepaid and properly packaged to prevent damage. If the claim is deemed to fall within the scope of warranty, ICWE will, at its discretion, repair, replace, or issue a credit for the item. Products determined to be outside the scope of warranty will be returned to the Buyer at their expense or disposed of upon written instructions. If the Buyer requires a replacement during the evaluation period, such replacement will be provided at the Buyer’s expense, unless the claim is approved, and credit is issued following the evaluation.
All items covered under warranty will be shipped exclusively via standard ground shipping methods at no additional cost to the Buyer. Should the Buyer request an alternative shipping method, such as expedited or international shipping, the Buyer will be solely responsible for any cost difference between ground shipping and the requested method.
ICWE shall not be liable for damages caused by improper or unsuitable use of the supplied equipment, particularly due to incorrect or negligent handling, improper maintenance, incorrect installation or commissioning of the equipment, or improper or incorrect utility supplies (electrical, water, or air).
Services and Support
If onsite services are included in the scope of supply or otherwise requested by the Buyer, ICWE will provide onsite support for a designated number of days and are specific to the type of equipment.
For ICWE equipment startups, including but not limited to Reverse Osmosis (RO), Reclaim, chemical dispensing (DispenseIT), following wheel blaster (WheelblastIT), and standard Motor Control Centers (MCCs), services include verifying electrical wiring and plumbing, starting and running the equipment in all normal operating modes, and providing training on the equipment manual(s), maintenance, and troubleshooting.
For ICWE Smart MCC startups, services include powering up the equipment, establishing communication, verifying safety circuits (STO), conducting I/O checks, running ghost and test cars, and conducting HMI training.
For ICWE tunnel controller startups, services include powering up the equipment, establishing communication, verifying safety circuits (STO), conducting I/O checks, setting initial timing parameters for operational outputs, running ghost and test cars, and providing training on PCJR and the HMI screens.
All onsite services must be scheduled and coordinated with ICWE at least two (2) weeks in advance and are subject to ICWE resource availability. Requested service dates are not guaranteed until confirmed in writing by ICWE. Additionally, all onsite services are contingent upon the successful completion and submission of ICWE’s Pre-Startup Checklist. Failure to complete or submit the checklist in advance may result in delays, rescheduling of services, and/or additional charges.
Services expressly exclude commissioning, troubleshooting, or training on any equipment, software, or components not supplied by ICWE. Additionally, all plumbing, mechanical fastening, and electrical wiring and connections are excluded and are the sole responsibility of the Buyer or their contractor.